WHMCS Email System: Customizing Notifications and Templates

WHMCS email system handles all customer communications, from order confirmations to support tickets. Customizing email templates and configuring SMTP ensures professional, reliable communication.

Email Template System

WHMCS includes numerous email templates for different scenarios:

• Order confirmations
• Invoice notifications
• Password resets
• Support ticket updates
• Service notifications

Customizing Templates

Edit templates in Setup > Email Templates. You can:

• Modify email content
• Add custom variables
• Change email formatting
• Include branding elements

SMTP Configuration

Configure SMTP for reliable email delivery:

1. Go to Setup > Email Sending
2. Select SMTP
3. Enter SMTP server details
4. Configure authentication
5. Test email sending

Email Variables

Use variables in templates:

• {$client_name} - Client name
• {$invoice_number} - Invoice number
• {$invoice_total} - Invoice amount
• {$service_domain} - Service domain

Improving Deliverability

• Use SPF records
• Configure DKIM
• Set up DMARC
• Use reputable SMTP providers
• Avoid spam trigger words

Conclusion

A well-configured email system ensures reliable customer communication and professional brand representation.